1. Introduction & Ownership

Empyrean Enterprises is a sole proprietor company having its registered office at A-103 Casablanca, Old Raviraj, Jesal Park, Bhayandar East, Dist: Thane, Maharashtra - 401105, India. Empyrean Enterprises is the absolute owner of the brand Magic Lock.

This Privacy Policy outlines our approach to data protection and privacy to fulfill obligations under applicable laws and regulations. Throughout this document, ‘we’, ‘us’, ‘our’, and ‘ours’ refer to Empyrean Enterprises, and ‘you’ or ‘your’ refers to you as the user, visitor, or customer.

We are committed to treating data privacy seriously. By accessing the services provided by us on the Website, you agree to the collection and use of your data in the manner provided under this Privacy Policy.

2. Personal Information Gathered by Us

As part of your registration or interaction process on our Website, we may collect personally identifiable information including, without limitation:

• First and last name, email address, mobile phone number, and contact details.
• Username and account password created for setting up your account.
• Date of birth, age, gender, residential address, shipping address, and postal code.
• Browsing data: pages visited, links clicked, visit counts, and associated technical trackers.

We might also receive information from third-party sources, such as updated delivery status and shipping address corrections provided by our delivery carriers to ensure smooth fulfillment.

You can choose not to share personal information, but doing so may restrict your access to certain features and services on our Website.

3. Why Do We Collect Your Information?

We gather data through voluntary registration, online surveys, or active interactions to operate, provide, develop, and improve our offerings. Key purposes include:

• Order Processing: Accepting, handling, processing, and delivering your orders, executing payments, and sending status updates.
• Account Management: Registering your account, verifying identity, and maintaining profile records.
• Website Optimization: Analyzing performance, fixing errors, and enhancing usability.
• Personalization: Recommending tailored products, offers, and interest-based advertisements.
• Communication: Responding to queries, sending promotional material, and managing support via phone, email, or chat.

4. Manner of Collection & Tracking

We collect data when you interact with our Website or via carriers and partners. Our servers utilize cookies, permissions, and standard trackers to monitor activity.

Third-Party Links: Our Website may contain links to external third-party sites. We do not own, manage, or control them and are not responsible for their privacy practices.

Do Not Track Signals: Our Website currently does not respond to browser-based "Do Not Track" signals as industry standards are not yet uniform.

5. Consent

By using our Website and/or providing personal details during registration, you consent to the collection, use, and sharing of your information in accordance with this Privacy Policy, Terms of Use, Shipping Policy, and Cancellation Policy.

6. Disclosure & Sharing of Information

We do not sell or rent your personal information to any third party for commercial gain. However, we may share your data under specific, controlled circumstances:

• With business associates and logistics partners strictly to deliver ordered products.
• With payment gateway partners to authorize and process transactions securely.
• With legal authorities when bound by law, litigation, fraud prevention, or regulatory reporting requirements.
• To enforce our Terms of Use, investigate suspicious activity, or protect user safety.

All third-party partners operate under strict confidentiality agreements, retaining your data only as long as specified for service fulfillment.

7. Data Security & Storage

We implement robust physical, technical, and managerial safeguards to protect your data against unauthorized access, alteration, or deletion. Access is restricted strictly to authorized personnel on a need-to-know basis.

Data collected on the Website is hosted on servers managed securely with compliance measures aligned with the Information Technology Act, 2000 and applicable rules. While we maintain stringent security, absolute internet transmission security cannot be fully guaranteed.

8. Children’s Privacy

All financial transactions on our Website must be performed by adults. Minors under 18 years of age may browse the site but are strictly prohibited from making purchases or submitting personal data without adult supervision.

9. Correcting Inaccuracies

You can review and update your personal information directly through your account profile on our Website. If you experience access issues, you can reach out via email.

10. Grievance Officer & Contact Details

For any privacy queries, complaints, or grievance redresses under the Information Technology Act 2000 and Consumer Protection Act 2019, you may contact our designated Grievance Officer:

We make our best efforts to resolve complaints within 30 days of receipt.

11. Policy Updates

We keep our Privacy Policy under regular review. Any modifications will be posted directly on this page and take effect immediately. Continued use of the Website constitutes your acceptance of the revised terms.