1. Cancellation Policy

       

Empyrean Enterprises believes in helping its customers as far as possible and therefore maintains a liberal cancellation policy. Cancellations will be considered only if the shipment has not been dispatched for the order placed via our website (magiclockdc.com / magiclock.in). Once dispatched, orders cannot be cancelled.

       

We reserve the sole discretion to cancel any transaction or order if we suspect fraudulent activity or a breach of website terms, with or without prior notification.

                

Cancellation Before Shipment

       

If your desired product has not yet been shipped, you can write to our customer support at Empyrean Enterprisesdc@gmail.com (Monday to Sunday, 9 AM to 9 PM) to request a cancellation.

       

Upon successful processing, the order will be cancelled and money refunded within 2 to 5 business days.

       

Note on Vouchers/Loyalty Points: Discount vouchers and loyalty points (Magic Lock Cash) are strictly one-time use and shall be treated as consumed even if the order is cancelled.

     

       

2. Returns, Replacements and Refunds

       

We offer an easy return policy allowing you to raise a return or exchange request within 5 days of receiving delivery. In case of receiving a defective or damaged product, requests must be raised within 5 days of delivery. We also accept partial returns for individual items in multi-product orders.

                

Steps to Raise a Return/Exchange Request:

       

         
• Step 1: Contact our Customer Support team via email at support@magiclockdc.com within 5 days of receiving the order.
         
• Step 2: Provide your Order ID details along with an image or video of the product showing clear batch numbers and the invoice for reference.
         
• Step 3: We will arrange a reverse pickup within 4 to 7 business days. Refunds or replacements are initiated only after items arrive at our warehouse in original packaging with seals, labels, and barcodes intact.
       

       

Conditions Where Returns Will Not Be Accepted:

       

         
• Returned without original packaging, price tags, outer box, freebies, or accessories, or if packaging is damaged.
         
• Product serial number or batch details are tampered with.
         
• Product composition is altered in any way.
         
• Requests initiated after 30 business days from the delivery date.
       

     

       

3. Damaged or Wrong Product Claims

       

Our shipments go through rigorous quality checks, but in the rare event of transit damage or receiving an incorrect item, you can initiate a return or replacement within 5 days by emailing support@magiclockdc.com.

       

Kindly attach clear images or video recordings showing:

       

         
• Leakage or physical damage on the product, along with inner/outer packaging spillage proof.
         
• Tampered product seals.
         
• Incorrectly delivered items along with batch details.
       

       

Our customer service team will review and revert within 3 days. Replacements are subject to stock availability; if unavailable, a full refund will be issued.

     

       

4. Refund Timelines & Methods

       

Refunds are processed within 2 to 5 days after the returned products are received and verified at our warehouse:

       

         
• Online Payments (Credit/Debit Cards, Net Banking): Credited back to the original source account within 2–5 days (may take an additional 2–3 days to reflect in your bank statement).
         
• Cash on Delivery (COD): Processed via direct bank transfer within 2–5 days after receiving your order return and bank details via email.
         
• Store Credits: Hassle-free refunds can also be issued as Empyrean Enterprises store coupons for future purchases.
       

       

For undelivered orders (e.g., customer unavailable, wrong address, or delivery refusal), refunds are processed after the package returns to our warehouse provider.

     

       

5. Contact Information & Support

       

If you have any feedback, questions, or dissatisfaction regarding our support services, please reach out to us: