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FAQ & SUPPORT

Everything about your MagicLock, answered

Installation, warranty, delivery and more. Can't find your question? Message us and we'll reply.

Chat on WhatsApp magiclockdc@gmail.com

All MagicLock products are easy to install. Watch the step-by-step videos on our YouTube channel for every product.
Our technicians are available in most pincodes, and we're expanding across India. If we can't reach your area yet, please bear with us.
Spray WD-40 inside the nozzle. It clears dust particles that can cause the leakage and usually fixes the problem.
Z Plus is made for LPG cylinders and Z+ PNG for piped gas. Six Sense is a leak detector with an audio-visual alarm that works with both LPG and PNG. For hotels and cloud kitchens, choose the Commercial Gas Safety Device.
MAGICLOCK Z+ comes with a 2-year warranty. The Gold Suraksha LPG Safety Hose comes with a 5-year warranty plus ₹50L insurance. Activate yours on the Warranty Registration page.
The Gold Suraksha LPG Safety Hose is ISI and BIS certified. MagicLock is also ISO certified and recognised under Make in India and Startup India.
We ship with Shiprocket. Use the tracking link in the text message you receive when your order is dispatched, or visit our Order Tracking page.
Email us at magiclockdc@gmail.com with your order details. We also handle changes to existing orders there.
We offer easy returns. Read the full terms in our Refund and Returns Policy.

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