01 Introduction

This Privacy Policy explains how MagicLock ("we", "us" or "our") handles personal information in connection with our website, products, customer support and related services.

It applies to information collected through our website and interactions relating to an order or customer enquiry. We aim to handle personal information responsibly and in accordance with applicable data-protection laws.

02 Information We Collect

Depending on your interactions, we may collect:

Personal and contact details

• Full name and mobile number.
• Email address, if provided.
• Billing and delivery address, city, state and PIN code.
• Information submitted through customer-support enquiries.

Order information

• Products ordered, quantities, prices and order history.
• Delivery, cancellation, return and refund details.
• Information needed to confirm and fulfil an order.

Device and website information

Depending on the tools enabled, we may collect IP address, browser type, device information, pages viewed, referral source and interactions with website features.

Communications and preferences

We may retain information you submit through forms, reviews, messages, feedback and customer-service conversations, along with relevant communication preferences.

03 How We Use Your Information

Subject to applicable law, we may use information to:

• Process, confirm and deliver orders.
• Contact you about delivery and order-related issues.
• Respond to complaints, returns and refund requests.
• Maintain business records and help prevent fraud.
• Operate, troubleshoot and improve our website.
• Measure website performance and marketing effectiveness.
• Send promotional messages where permitted by law.
• Meet legal, tax, accounting and regulatory obligations.

04 When We Share Information

We may share necessary information with service providers and other parties for legitimate business or legal purposes.

• Shopify: Our e-commerce platform provider.
• Delivery partners: To deliver your order.
• Payment providers: To process transactions.
• Analytics and advertising providers: If those tools are enabled.
• Legal authorities or advisers: Where necessary or legally required.

Service providers may process information under their own privacy terms and applicable obligations. We do not treat your personal information as a product to sell.

05 Payments & Orders

Online payments may be processed by third-party payment providers and subject to their terms and privacy policies.

For cash-on-delivery orders, we may use your contact and delivery details to confirm the order and coordinate delivery.

MagicLock support will never need your UPI PIN, card PIN, banking password or OTP to assist with an order.

06 Cookies & Similar Technologies

Our website and service providers may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage and measure advertising performance where enabled.

You may manage cookies through your browser settings and any preference controls provided on our website. Blocking some cookies may affect website functionality.

07 Marketing & Communication

Where permitted by law, we may send product updates, offers or relevant communications, subject to applicable consent and preference requirements.

You can opt out of promotional emails using the unsubscribe link where available, or contact us to update your preferences. Essential communications about existing orders or legal matters may still be sent.

08 Data Security

We take reasonable measures appropriate to the circumstances to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

No online system can be guaranteed completely secure. If you believe your information has been misused in connection with MagicLock, please contact us.

09 Data Retention

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, dispute resolution, fraud prevention and legal compliance.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable law.

10 Your Privacy Rights

Depending on applicable law and the circumstances, you may be entitled to request access to certain information, correction of inaccurate information, deletion where applicable, withdrawal of consent or other available remedies.

Contact us to make a request. We may need to verify your identity and may retain certain information where legally permitted or required. Requests will be handled under applicable law, including relevant Indian data-protection requirements.

11 Children's Privacy

We do not knowingly seek to collect children's personal information in circumstances where parental consent or additional safeguards are legally required.

If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action.

12 Changes to This Policy

We may update this policy to reflect changes in our services, technologies, business practices or legal obligations.

Updates will be published on this page with a revised "Last Updated" date. Additional notice or consent will be provided where required by applicable law.

13 Contact Us

For questions about this policy or requests relating to your personal information, contact MagicLock through the official contact page on our website.

Mention "Privacy Policy" in your enquiry. Include an order reference only if relevant, and never include passwords, PINs or OTPs.